The slow-Tuesday trap
You give 5% off when business is slow · regulars take it, then leave.
Inside the loyalty engine
What does AutoCount OneRewards cover out of the box?
Eight capability areas. One cloud tenant. Multi-outlet ready from day one.
Cap 01
Points · accumulation + redemption
Per-RM-spent earn rate. Bonus events. Expiry rules. Manual adjustments with audit trail.
Cap 02
Tier ladder · Bronze → Platinum
4-tier default with auto-promotion thresholds. Custom hierarchy supported.
Cap 03
Birthday + scheduled rewards
Auto-trigger birthday vouchers. Scheduled drip campaigns. Festive promotion windows.
Cap 04
Purchase history + RFM analytics
Top customers list. Churn flags. Cohort views. Filter by outlet, period, tier.
Cap 05
AutoCount POS 5.0 + Accounting 2.0
Native integration. Receipt prints points earned + redeemed. No double entry.
Cap 06
SMS + WhatsApp + push notifications
Campaign blasts. Segmented sends. WhatsApp Business API. Drip flows.
Cap 07
PDPA-aligned consent management
Separate opt-ins. Member self-service preferences. Withdraw anytime. Audit log.
Cap 08
Multi-outlet member sharing
One member · all outlets. Cross-store points. Group + per-outlet boss view.
Member comms · birthday + tier-up + targeted blasts
WhatsApp + SMS member comms · so the message actually gets read
Birthday rewards land on WhatsApp the morning of. Tier-up congratulations fire automatically when a member crosses a threshold. Festive blasts go out segmented · only Gold and above for the premium voucher, only Bronze for the win-back nudge.
- ✓WhatsApp Business API · per-conversation Meta pricing
- ✓SMS via Malaysian telco gateways · per-message
- ✓Push notifications · unlimited via the OneRewards mini-app
- ✓Drip flows for new sign-ups · 4 messages over 14 days
- ✓Member self-service mini-app · update preferences anytime
OneRewards · Today
Aishah, here are your birthday 500 pts. Claim by 30 Nov at any outlet.
09:14
Tier ladder · auto-promotion thresholds you set
How does the tier system actually keep them coming back?
A 4-tier ladder. Each tier earns more points per ringgit and unlocks different perks. The progress nudge is the single biggest reason a member spends RM 60 instead of RM 40 today.
Tier 1
Bronze
0–499 pts
- ✓Birthday voucher · RM 5
- ✓1x point earn rate
- ✓Welcome reward on sign-up
Tier 2
Silver
500–1,999 pts
- ✓Birthday voucher · RM 15
- ✓1.25x point earn rate
- ✓Member-only pricing · select SKUs
- ✓Free delivery · over RM 80
Tier 3
Gold
2,000–4,999 pts
- ✓Birthday voucher · RM 35
- ✓1.5x point earn rate
- ✓Member-only pricing · all SKUs
- ✓Priority queue · in-store + delivery
- ✓Quarterly Gold-only flash sale
Tier 4
Platinum
5,000+ pts
- ✓Birthday voucher · RM 80
- ✓2x point earn rate
- ✓VIP-only menu / SKU access
- ✓Dedicated WhatsApp concierge
- ✓Early access to new outlets
- ✓Annual thank-you gift
OneRewards in the wild · MY SME shopfloors
Where does OneRewards work best in Malaysia?
Anywhere walk-in customers come back · the more outlets, the more powerful the cross-store points effect.
4-step rollout · 4 weeks for 1–5 outlets
How does Daxonet roll OneRewards into your shop?
Like an old-school coffee stamp card · 4 stamps from kickoff to first member. Each stamp is a milestone the boss can see.
01
90 mins
Discover
We sit with you to design tier thresholds, perks, points earn rate and birthday reward.
02
Week 1
Configure
OneRewards tenant set up. AutoCount POS 5.0 + Accounting 2.0 connected. Member fields imported.
03
Week 2
Train
On-site or remote training in EN, BM or 中文 · cashiers, supervisors, marketing person.
04
Week 3+
Live
Soft-launch with 50–100 members, then full launch. Daxonet on WhatsApp for the first 90 days.
Frequently asked
Common questions Malaysian retail and F&B SMEs ask before launching AutoCount OneRewards.
What is AutoCount OneRewards and which Malaysian businesses use it?
AutoCount OneRewards is the cloud loyalty and rewards platform from AutoCount. Daxonet rolls it out for Malaysian retail and F&B SMEs · kedai kopi groups, pharmacy chains, hardware shops, bubble-tea and coffee franchises, mini-marts and trading shops with walk-in customers. The program runs points, tiers, birthday rewards, member analytics, SMS and WhatsApp comms, and a member self-service mini-app · all on one cloud tenant shared across every outlet.
How does OneRewards integrate with AutoCount POS 5.0 and Accounting 2.0?
Native. The cashier tags the member at checkout via phone number, QR code or barcode and the receipt prints the points earned and redeemed automatically. Sales flow into AutoCount Accounting 2.0 as usual · the loyalty layer sits on top, no double entry. If you are not yet on AutoCount POS, Daxonet can roll POS 5.0 and OneRewards together as a single 4 to 6 week implementation.
Can we run OneRewards across multiple outlets?
Yes. Members are shared across all outlets on the same OneRewards tenant. A customer earns points in your KL outlet and redeems them in your Penang outlet · same balance, same tier, same birthday reward. The boss gets a consolidated view of members per outlet and across the whole group, with RFM analytics per outlet.
Can we migrate members from our existing punch card or another loyalty program?
Yes. Daxonet imports member master data, opening points balance, tier assignment and birthday dates from your existing punch-card spreadsheet, third-party loyalty app or competing program. We reconcile the opening points back to your records before go-live so nobody loses their existing points.
How are SMS, WhatsApp and push notifications priced?
SMS is per-message and varies by Malaysian telco gateway. Push notifications via the OneRewards mini-app are unlimited and free. WhatsApp Business API is per-conversation under Meta pricing. Daxonet sets up the gateway accounts during onboarding and can recommend a sensible monthly budget based on your member count and campaign frequency · no specific pricing shown here, fixed price after a 30-min discovery call.
Is OneRewards PDPA compliant and how is member consent handled?
Yes. OneRewards captures explicit member consent at sign-up · separate opt-ins for SMS marketing, WhatsApp marketing and push notifications, never pre-ticked. Members can update preferences or unsubscribe through the self-service mini-app. Daxonet sets up the privacy notice and consent flow during configuration so the program complies with PDPA 2010 and the 2025 amendments out of the box.
Does OneRewards have a Bahasa Melayu interface for our staff and members?
Yes. The cashier-side member tagging on AutoCount POS supports BM, EN and 中文 keyboard input. The member self-service mini-app supports BM, EN and 中文 menus · members pick their language at sign-up. Push notifications, SMS and WhatsApp campaigns can be sent in any of the three languages, and Daxonet helps you draft the first 4 campaigns during onboarding in your preferred mix.
How long does a typical OneRewards rollout take?
About 4 weeks for a Malaysian SME with 1 to 5 outlets. Week 1 is discovery · we sit with you to design tier thresholds, perks, points earn rate and birthday reward. Week 2 is configuration in the OneRewards tenant. Week 3 is staff training at every outlet. Week 4 is soft-launch with 50 to 100 members, then full launch. Multi-outlet groups with more than 5 outlets typically run 6 to 8 weeks.
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