ERP & CRM Implementation Services Malaysia

Your ERP & CRM Implementation, Delivered Right the First Time.

Most ERP and CRM implementations stall because of the implementation, not the software. Daxonet has been delivering Microsoft Dynamics 365, AutoCount, and Arcstone MES rollouts across Malaysian and ASEAN enterprises for over a decade — phased to your business reality, governed to your board's appetite for risk, and supported well past go-live.

Microsoft Solutions Partner Success-by-Design methodology 10+ years across Malaysian enterprises D365 · AutoCount · Arcstone MES · Power Platform

Who This Is For

Implementation services built around four enterprise realities.

Most enterprise ERP and CRM decisions arrive at one of four crossroads. Daxonet's engagement model is shaped to the moment your business is in, not a generic playbook.

First-Time ERP / CRM Adopter

You have outgrown spreadsheets, accounting tools, and bolted-on point solutions. The board has approved an ERP investment and you need a partner who has done this before — not someone learning at your expense.

Growing Enterprise Outpacing Its Stack

Revenue, headcount, or geography has outgrown what your current systems can carry. Workarounds are absorbing finance team capacity. Audit, consolidation, or month-end close has become a quarterly fire drill.

Legacy System on Borrowed Time

AX 2009, AX 2012, NAV, or another on-premise platform is past mainstream support. Customisations make every Windows update a risk. Your auditor and your IT lead are both quietly preparing to escalate.

Stalled or Recovery Engagement

An implementation already underway has slipped past its second deadline. Scope is creeping, the steering committee is restless, and you need an experienced partner to assess honestly whether the project is recoverable — and rebuild it if not.

What We Do

Six implementation workstreams, run by one accountable team.

You do not buy six services from six vendors and then integrate them yourself. Daxonet delivers the entire implementation as a single programme, with one principal accountable for the outcome.

Implementation Strategy & Roadmap

Translate business strategy into a phased technology roadmap. Define platform fit, scope boundaries, and the sequencing that keeps phase 1 deliverable while still mapping to a 3-year target state.

Discovery & Solution Design

Process workshops, fit-gap analysis, and a Solution Blueprint that documents every business process, every integration, and every reporting requirement before a single configuration is built.

Configuration & Customisation

Out-of-the-box first, customisation only where it earns its keep. Where extensions are warranted, we build them in supported extensibility patterns — never on top of locked code that breaks at the next platform update.

Data Migration & Reconciliation

Master data, opening balances, transactional history. Profiled, cleansed, transformed, validated, and reconciled to the trial balance before cutover. The most under-budgeted workstream on most projects, scoped honestly here.

Integration & API Engineering

Bank feeds, e-invoicing middleware, payroll, EDI, manufacturing line systems, third-party SaaS. Built on Azure-native integration patterns with full observability so a broken connector raises an alert, not a silent failure.

Change Management & Adoption

Stakeholder mapping from week one. Role-based training, super-user networks, and floor-walk support through the first month-end close. Software that goes live but does not get used is a failure regardless of how clean the build was.

Methodology · Success by Design

The five phases of a Daxonet implementation.

Aligned to Microsoft's Success-by-Design framework, with the formal Solution Blueprint and Solution Assessment review checkpoints. Auditable, reviewable by Microsoft, recoverable if scope changes mid-flight.

01

Initiate

Stakeholder alignment, scope envelope, governance model, and steering committee charter.

Output: Charter, RAID log, governance pack

02

Discover & Design

Process workshops, fit-gap analysis, integration mapping. The Solution Blueprint is locked at the end of this phase.

Output: Solution Blueprint, integration map, data migration plan

03

Build & Configure

Configuration, extension development, integration build, data migration cycles. Iterative reviews against the locked Blueprint.

Output: Configured system, conference room pilot

04

Validate & Deploy

User acceptance testing, end-user training, mock cutovers, the formal Microsoft Solution Assessment, and go-live.

Output: UAT sign-off, trained users, signed Solution Assessment

05

Operate & Optimise

Hypercare, first month-end close, knowledge transfer, transition to Managed Services, and the enhancement backlog.

Output: Stabilised production, signed handover, Managed Services SLA

Reviewable by Microsoft. For D365 engagements, the Solution Blueprint and Solution Assessment review packs are submitted to Microsoft FastTrack, giving you an independent quality gate at the design and pre-go-live milestones.

Capabilities

Across the Microsoft and AutoCount stacks — one delivery team.

Most Malaysian partners are deep in one stack. Daxonet delivers across the full enterprise software portfolio so you do not assemble four partners to deliver one outcome.

Microsoft Dynamics 365 Finance & Operations

Multi-entity finance, advanced supply chain, manufacturing, project operations. Greenfield rollouts and migrations from AX 2009, AX 2012, and other legacy ERPs. Microsoft FastTrack-aligned delivery, Azure DevOps as the source of truth.

Microsoft Dynamics 365 Business Central

Cloud-first ERP for growing enterprises. Migrations from on-premise NAV, Sage, and other mid-market platforms. Industry templates for trading, distribution, light manufacturing, and professional services.

Microsoft Dynamics 365 Customer Engagement (CRM)

Sales, Customer Service, Field Service, and Marketing on a unified Dataverse foundation. Copilot-enabled. Integrated cleanly with D365 Finance for true lead-to-cash visibility, not stitched-together reporting.

AutoCount Accounting, POS & HRMS

Authorised AutoCount dealer. Migrations from legacy accounting software, Excel, and other SME tools. Multi-outlet POS for retail and F&B chains. Payroll with PCB, EPF, SOCSO, EIS automation.

Arcstone MES (arc.lite & arc.ops)

Manufacturing Execution Systems for Malaysian factories. arc.lite for low-risk digital entry; arc.ops for full OEE, traceability, IIoT, and production scheduling. Integrated upward to D365 SCM where ERP discipline is in place.

Power Platform & Azure Integration

Power BI executive dashboards, Power Apps for shop-floor and field workflows, Power Automate for finance and operations process automation. Azure-native integration patterns for everything else.

Custom Extensions & Microsoft Copilot

Where standard does not fit, we build supported extensions — never breaking the upgrade path. Microsoft Copilot rollout, prompt design, and adoption support across Sales, Customer Service, and Finance scenarios.

Track Record

A decade of enterprise rollouts across Malaysia and ASEAN.

10+

Years delivering ERP & CRM across Malaysian enterprises

100+

Implementations across MFG, distribution & services

Locations: Petaling Jaya HQ & Johor Bahru office

AI platforms in Daxonet AI Frontier — Claude, Copilot, ChatGPT, Gemini

Industries Served

Industry-specific delivery patterns — not a single template.

Configuration, integrations, reporting, and change management vary materially by industry. Select your sector to see what a Daxonet engagement typically looks like for businesses like yours.

Manufacturing

Discrete and process manufacturers running on AX 2012 or older platforms. Typical scope: D365 Finance + Supply Chain + Manufacturing, integrated with Arcstone MES on the shop floor and Power BI for OEE and yield reporting. Strong focus on production order accuracy, BOM versioning, and customer-audit traceability.

Shop-floor integration (Arcstone MES, IIoT gateways, machine PLCs)
BOM & routing migration from legacy MRP
Customer-audit traceability and lot/serial genealogy

Distribution & Trading

Multi-warehouse distributors handling 10,000+ SKUs, multi-currency procurement, and tight margins. Typical scope: D365 Finance + Supply Chain or Business Central, with WMS, advanced pricing, and EDI integration to retail customers. e-Invoice handled via Daxonet's middleware where mandated.

Multi-warehouse stock and inter-warehouse transfer optimisation
Customer-specific pricing and tier management
EDI integration with retail and distribution partners

Professional Services

Consulting, engineering, and technology services firms running projects across multiple clients and currencies. Typical scope: D365 Project Operations + Finance + CRM, with utilisation, project profitability, and resource planning at the core. Strong link from sales pipeline to staffed project to billed revenue.

Project profitability, utilisation, and revenue recognition
Resource planning across regions and skill pools
Lead-to-cash visibility with D365 Sales linked to Project Operations

Conglomerates & Multi-Entity

Holding companies and multi-entity groups consolidating finance and reporting across divisions. Typical scope: D365 Finance with multi-legal-entity, multi-currency, and intercompany flows, with consolidation in Power BI or Microsoft Fabric for board-pack delivery within days of month-end close.

Multi-legal-entity finance with intercompany automation
Group consolidation and elimination in Power BI / Fabric
Faster month-end close with audit-ready process controls

Retail & F&B Chains

Multi-outlet retailers and F&B groups consolidating from disparate POS and accounting tools. Typical scope: AutoCount or D365 Business Central as the financial backbone, AutoCount POS or D365 Commerce at the outlet, and Power BI for per-outlet P&L visibility — live, not month-end.

Per-outlet P&L and live sales reconciliation
Loyalty integration and member-pricing automation
Inventory, wastage, and central-kitchen visibility

Why Daxonet

The implementation partner for finance leaders who cannot afford another stalled rollout.

Most Malaysian implementation partners are either ERP specialists with no CRM depth, or boutique consultants without enterprise governance discipline. Daxonet operates at both ends — Microsoft Solutions Partner technical depth combined with the steering, RAID, and change-control rigour your board expects.

✓ Microsoft Solutions Partner across Business Applications & Modern Work
✓ Single accountable principal from kickoff to stabilisation
✓ Success-by-Design and FastTrack-aligned delivery on every D365 engagement
✓ Recovery-capable: we have rebuilt stalled implementations from other partners
✓ Full stack under one roof — D365, AutoCount, Arcstone MES, Power Platform, AI
✓ Trilingual delivery: English · 简体中文 · Bahasa Melayu

Get In Touch

Daxonet Group Sdn Bhd

Petaling Jaya HQ · Selangor, Malaysia

Johor Bahru Office · Johor, Malaysia

Phone · +603-9212 8336
Email · sales@daxonet.com

Briefing format: 45 minutes with a Daxonet principal. We review your current systems, map a phased path to your target outcome, and tell you honestly whether we are the right partner — or who is.

Book an Implementation Briefing

Related Services

Services that wrap around an implementation.

ERP Upgrade & Migration

From AX 2009 / 2012 / NAV to D365 — phased migration with reconciliation harness.

Business & Technology Consulting

Process review, ERP health checks, fit-gap analysis, transformation roadmaps.

Managed Services & Support

Tiered SLAs from hypercare through life-of-platform support and optimisation.

Data & Analytics

Microsoft Fabric, Power BI executive dashboards, enterprise data warehouse design.

Questions enterprise leaders ask before signing an implementation contract.

Which ERP and CRM systems does Daxonet implement?

Daxonet implements Microsoft Dynamics 365 Finance, Supply Chain Management, Business Central, Project Operations, Sales (CRM), Customer Service, Field Service, and Marketing. We also implement AutoCount Accounting and POS for SMEs, Arcstone MES (arc.lite and arc.ops) for manufacturers, and Power Platform (Power BI, Power Apps, Power Automate) extensions on top of any of the above. As a Microsoft Solutions Partner and authorised AutoCount dealer, we cover the full stack — finance, operations, customer engagement, manufacturing, and analytics — under one accountable team.

How long does a typical Dynamics 365 implementation take?

A standard D365 Finance or Business Central Phase 1 go-live runs 4 to 6 months from kickoff for a single legal entity with standard processes. Multi-entity, multi-country, or heavily customised rollouts run 8 to 14 months and are usually broken into waves. D365 Customer Engagement (Sales, Customer Service, Field Service) typically goes live in 8 to 16 weeks. Implementation length is driven by scope, data complexity, and integration count — not by the software itself. Daxonet provides a fixed-scope, fixed-timeline option for standard rollouts and a phased option for complex transformations.

Do you follow Microsoft's Success by Design framework?

Yes. Every D365 implementation Daxonet delivers is structured around Microsoft's Success-by-Design framework — Initiate, Implement, Prepare, Operate — with the formal Solution Blueprint and Solution Assessment review checkpoints. Our principals are trained on the Microsoft FastTrack methodology, and we use Azure DevOps and the Lifecycle Services portal as the system of record for every project. This is non-negotiable on enterprise rollouts: it is what makes the implementation auditable, reviewable by Microsoft, and recoverable if scope changes mid-flight.

How do you handle data migration from legacy systems like AX 2009, AX 2012, or older ERPs?

Data migration is a workstream of its own, not an afterthought. Daxonet uses a four-phase pattern: extract and profile (catalogue every entity, every quality issue, every reference data gap), cleanse and transform (in a staging warehouse, never directly into production), validate and reconcile (reports compared against the legacy system at the trial-balance and sub-ledger level), and cutover (typically across a long weekend with parallel-run support). For AX 2009 / AX 2012 to D365 F&O migrations specifically, we use Microsoft's Data Migration Tools alongside our own reconciliation harness developed across multiple AX upgrades.

What does Daxonet's implementation team look like?

Every engagement is led by a single accountable Daxonet principal — typically a senior consultant with 10+ years of D365 / AX / AutoCount delivery experience — who owns the outcome end-to-end. Around them sits a core team of functional consultants (Finance, SCM, CRM, MES — depending on scope), technical consultants (X++ / Power Platform / integration), a data-migration lead, a change-management lead, and a project manager. For larger rollouts we add a solution architect and a Microsoft FastTrack liaison. You are never handed off between strangers — the principal who scoped your engagement is the principal who runs it.

How do you handle change management and user adoption?

Software that goes live but doesn't get used is a failure regardless of how clean the build was. Daxonet treats change management as a parallel workstream — not a final-week training session. We run stakeholder mapping in week one, build a tailored adoption plan around your user personas, deliver role-based training (not generic system tours), and stay through the first month-end close as floor-walk support. For larger rollouts we co-author a communications plan with your internal team, including executive sponsor messaging, super-user networks, and a structured feedback loop into the post-go-live backlog.

Do you offer co-managed or fully managed implementation models?

Both. Co-managed engagements blend Daxonet consultants with your internal IT or finance team — useful when you have technical capacity but need methodology, governance, and Microsoft-side experience. Fully managed engagements run the entire programme on your behalf with periodic steering committee touchpoints — useful when your team is busy running the business and cannot lead a transformation in parallel. We are honest about which model fits your situation: most stalled projects we are asked to recover were stalled because the wrong delivery model was chosen at the start.

What happens after go-live?

Implementation is the start, not the finish. Daxonet's Managed Services team takes over at hypercare and runs the system on tiered SLAs (Silver / Gold / Platinum) — helpdesk, proactive monitoring, patch and update management, performance tuning, quarterly business reviews, and a structured backlog for enhancement work. The same principal who led the implementation stays involved in steering reviews so institutional knowledge does not walk out the door. Most clients stay on Managed Services for the life of the platform.

Can Daxonet take over a stalled or failed implementation from another partner?

Yes. Implementation recovery is a recurring engagement type for us. We start with a structured assessment — typically 2 to 4 weeks — that documents the current state, identifies the technical and governance issues that drove the stall, and produces a remediation plan with three options: salvage (continue with corrections), pivot (reset the design and rebuild specific modules), or replatform (acknowledge that the original direction is unrecoverable and start fresh). We tell you honestly which option fits, including when the answer is 'this implementation cannot be saved'.

How do you ensure the project stays on time and on budget?

Three mechanisms. First, scope discipline: every requirement is tagged Phase 1, Phase 1.5, or Phase 2 at design sign-off, and Phase 1 is locked. Second, weekly steering with a single source of truth — a published RAID log (Risks, Actions, Issues, Decisions) reviewed at every steering committee. Third, change control with teeth: any change request is costed and scheduled before it enters the build, not after it has consumed five days. Fixed-scope engagements are quoted with explicit assumptions; if the assumptions hold, the price holds. The board-level visibility this gives a CFO is the reason most of our enterprise references stay with us across multiple platform refreshes.

Build your own copilots — no code required.

From shop-floor to finance — one connected system.

From experiment to operations — in 90 days.