1. Introduction
Daxonet Group Sdn Bhd ("Daxonet", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in compliance with Malaysia's Personal Data Protection Act (PDPA) 2025 and applicable data-protection laws.
By using daxonet.com, submitting any form on our site, contacting us by email / phone / WhatsApp, or engaging Daxonet for services, you agree to this Privacy Policy.
2. Information We Collect
We collect personal information that you provide directly:
- Contact information — name, email, phone number, company, job title
- Business information — industry, approximate revenue, operational pain points, project requirements (when submitted via our quote form)
- Communication content — emails, WhatsApp messages, call notes related to your enquiry or engagement
- Engagement information — for active customers, project documents, system configurations, support tickets
We also collect technical information automatically:
- IP address, browser type, device type, pages visited, referrer URL
- Cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Information
We use personal information to:
- Respond to your enquiries and provide quotes / proposals
- Deliver contracted services (implementation, support, managed services)
- Send you relevant updates about Daxonet products and services (only with your double opt-in consent)
- Improve our website and services
- Comply with legal obligations
4. How We Share Information
Daxonet does not sell or rent your personal information. We share information only:
- With Daxonet employees, contractors, and approved subcontractors directly involved in serving you
- With software vendors (Microsoft, AutoCount, Arcstone, Anthropic, OpenAI, Google) only as required to deliver services you have engaged us for
- With government authorities when legally compelled
5. Data Retention
We retain personal information only as long as necessary for the purposes set out above, or as required by law (Malaysian tax law typically requires 7-year retention of accounting records). Information from prospects who do not become customers is retained for up to 24 months and then deleted, unless you request deletion sooner.
6. Your Rights Under PDPA 2025
You have the right to:
- Access — request a copy of personal information we hold about you
- Correct — ask us to update inaccurate information
- Withdraw consent — opt out of marketing communications at any time
- Delete — request deletion of personal information (subject to legal retention obligations)
- Restrict processing — limit how we use your information
To exercise any of these rights, email sales@daxonet.com or write to the address below. We respond within 21 calendar days.
7. Data Security
We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. This includes encrypted storage, role-based access controls, regular security reviews, and PDPA-compliant data handling procedures.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Cross-Border Transfer
Daxonet may use cloud services (Microsoft Azure, AWS) that store data outside Malaysia. Where this happens, we ensure adequate protection through contractual safeguards consistent with PDPA 2025 cross-border transfer requirements.
9. Marketing Communications
We send marketing emails only to recipients who have double opted in (confirmed subscription via email). Every marketing email includes a one-click unsubscribe link. You may also unsubscribe by emailing sales@daxonet.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes are communicated to existing customers by email.
11. Contact Us
For questions about this Privacy Policy or to exercise your PDPA rights:
Daxonet Group Sdn Bhd
1304A, 13A floor, Uptown 2
2, Jalan SS 21/37, Damansara Utama
47400 Petaling Jaya, Selangor, Malaysia
Email: sales@daxonet.com
Phone: +603-9212 8336
This Privacy Policy is governed by the laws of Malaysia. Any disputes will be resolved in the courts of Kuala Lumpur.