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Industries · Insurance & Investment

Compliance-grade. Commission-correct.

Insurance brokers, financial advisors, fund managers, and family offices in Malaysia run on regulator pressure (BNM, SC, LIAM) and commission complexity. Off-the-shelf ERP fails because it cannot handle multi-tier commission splits, regulatory submissions, or KYC chains. Daxonet implements D365 Finance + Customer Service (or AutoCount with broker-extension templates) configured for the operational realities of Malaysian financial services.

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Financial services and investment management

Daxonet implements ERP, CRM, and commission-accounting systems for Malaysian financial services firms — insurance brokers and agencies, financial advisory firms, fund managers, family offices, and Islamic finance practitioners. The stack uses Microsoft Dynamics 365 Finance + Customer Service for mid-large firms (50+ professionals or RM 100M+ AUM), or AutoCount Accounting with broker-extension templates for SME brokers. Standard delivery includes multi-tier commission accounting (overrides, splits, clawbacks, persistency), BNM and Securities Commission regulatory reporting templates, multi-entity client-portfolio management, AML / KYC integration with onboarding workflow, MyInvois e-Invoice for B2B service revenue, and Power BI dashboards for adviser productivity and client retention analytics.

By the Numbers

Compliance-grade. Commission-correct.

1
Auto
BNM / SC submissions
2
10-20%
Adviser productivity uplift
3
One query
KYC audit response
4
3-15 mo
Go-live by firm size
The Reality

Three problems quietly costing every Malaysian financial services firm.

01

Commission disputes drag for months.

Adviser claims RM 18K override. System shows RM 12K. Spreadsheet shows RM 14K. Three weeks of WhatsApp arguments. Adviser leaves. Sometimes with the book.

02

BNM submissions are quarterly fire-drills.

Compliance team spends a week reconciling data across 5 systems. Submissions go in late, partial, with footnotes promising better data next quarter.

03

KYC chain is a paper file.

Auditor asks for KYC documentation on client X. Three days digging through manila folders. Auditor loses confidence. Next audit comes with extra scrutiny.

The Stack

Three configuration paths. One product family.

Insurance Brokers

AutoCount + broker templates for SME, D365 BC for mid-large. Multi-tier commission, persistency, clawbacks, BNM reporting.

  • ✓Multi-tier commission
  • ✓Persistency + clawbacks
  • ✓BNM reporting auto

Fund Managers

D365 Finance + Customer Service. NAV calc support, fund accounting, SC reporting, multi-entity portfolios.

  • ✓Multi-fund accounting
  • ✓SC regulatory reports
  • ✓Subscription / redemption

Family Offices

D365 Finance + Project Ops. Multi-entity, multi-currency, intercompany elimination, consolidated reporting.

  • ✓8-30 entity structures
  • ✓Auto inter-entity elimination
  • ✓Per-family reporting
Capabilities

What Daxonet brings to every financial services engagement.

Commission accounting and adviser dashboards
01 · Commission Engine

Splits, overrides, clawbacks — math, not theatre.

Each commission rule parameterised. Monthly statements auto-generate. Persistency adjustments and clawbacks on lapsed policies post automatically. The political conversations stay political — the math becomes mechanical.

  • ✓Multi-tier commission rules
  • ✓Persistency + clawback auto
  • ✓Adviser self-service statements
02 · Compliance Reporting

BNM, SC, LIAM submissions in 30 minutes.

Templates pre-built, data auto-populates from system. Compliance team reviews and signs off. The quarterly fire-drill becomes a routine review. Auditor confidence rises.

  • ✓BNM / SC / LIAM templates
  • ✓Auto-populated from system
  • ✓Audit trail every transaction
Compliance and regulatory reporting
KYC and AML compliance workflow
03 · KYC / AML Workflow

Audit response in one query.

Identity verification, sanctions screening, source-of-funds, ongoing monitoring — all logged with timestamp and officer ID. Auditor asks for client X's KYC discipline, the answer comes out as a query, not a folder dig.

  • ✓UN, OFAC, BNM screening
  • ✓Source-of-funds capture
  • ✓Ongoing monitoring schedule
Ready to make compliance routine?

A one-day office briefing. A fixed-fee proposal in 5 working days.

Daxonet principals walk your operations and propose a phased path. No slideware.

Book Office Briefing
Outcomes

What financial services firms actually ship after Daxonet engages.

1
Auto

Commission statements

Monthly + adjustments + clawbacks. Math becomes mechanical.

2
30 min

BNM submission review

From a week of reconciliation to a sign-off.

3
10-20%

Adviser productivity

Power BI surfaces top + bottom performers. Coaching and lead allocation get sharper.

4
One query

KYC audit response

UN / OFAC / BNM screening + source-of-funds + monitoring history, instantly.

5
Per-family

Multi-entity reporting

Family-office consolidation across 8-30 entities, native multi-currency.

6
3-15 mo

Go-live by firm size

SME broker fastest. Family-office multi-entity slowest.

FAQ

What do clients ask before commissioning this service?

Commission calculations are political. We have overrides, splits, clawbacks, persistency adjustments. Can software handle that?
Yes — commission accounting is configured as a calculation engine on top of policy / transaction data. Each commission rule is parameterised: base commission, override percentages, split formulas (writing agent / overriding manager / agency), clawback rules on lapsed policies, persistency adjustments, retention bonus pools. Monthly statements auto-generate with full breakdown. The political conversations stay political — but the math stops being a recurring fight.
BNM and SC submissions are quarterly fire-drills. How does ERP help?
Regulatory reporting is configured as Power BI report packs sitting on top of D365 / AutoCount. BNM submissions for licensed insurance entities. SC submissions for capital-markets license holders. Statutory monthly returns (LHDN, EPF, SOCSO, EIS). Templates pre-built; data auto-populates from system; compliance officer reviews and submits — no more reconstructing from spreadsheets the night before.
We're a family office managing 12 client portfolios across 4 currencies. How does multi-entity work?
Each client portfolio is configured as a separate entity in D365 with its own GL, FX revaluation, and reporting cadence. Consolidation up to the family-office parent for management reporting. Multi-currency native. Inter-entity transactions (eg, family A lends to family B) auto-eliminate at consolidation. Most family offices we've configured run 8-30 entities at this granularity.
AML / KYC — auditors are getting stricter. Is this manageable in ERP?
AML / KYC is configured as a workflow in D365 Customer Service (or in Power Apps for SME brokers). Each new client triggers: identity verification, sanctions screening (against UN, OFAC, BNM watchlists), source-of-funds documentation, ongoing monitoring schedule. All steps logged with timestamp + officer ID. When BNM auditors ask 'show me your KYC discipline for client X', the audit trail is one query.
How does Islamic finance work? Some of our clients require Shariah-compliant products only.
Shariah-compliance flags are configured at product, transaction, and client level. Products tagged as Shariah-compliant (Takaful, Sukuk, Islamic mutual funds) are filterable in advisor recommendations. Client preferences (Islamic-only, mixed, conventional-only) gate product offerings automatically. Shariah-board reporting templates auto-generate. Daxonet has configured this for several Malaysian Islamic finance practitioners.
Adviser productivity — we don't know which advisers are actually profitable.
Power BI dashboards on top of D365 surface adviser-level productivity: revenue per adviser, retention rate, persistency, claim ratio, complaint frequency, cost-to-serve. Advisers underperforming on retention or persistency get flagged for retraining or contract review. Top performers get more leads. Most firms see adviser productivity uplift 10-20% within the first year of having the data.
How does e-Invoice work for us? We're not selling products, we earn commissions.
Commission income is taxable revenue in Malaysia and requires MyInvois e-Invoice. Daxonet configures the e-Invoice middleware to issue invoices automatically when commission events occur — on policy issuance, on persistency milestone, on fund subscription. The principal (insurer / fund) is the buyer. Daxonet handles the consolidation rules and validation against MyInvois requirements.
How long to go live?
SME broker (under 20 advisers, AutoCount path): 3-5 months. Mid-size firm (20-100 advisers, D365 BC + Customer Service): 6-10 months. Large firm or family office (100+ professionals, D365 F&O + multi-entity): 9-15 months.
Ready to start?

Book a 45-minute briefing with a Daxonet principal.

We review your current state, map a phased path to your target outcome, and tell you honestly whether we are the right partner — or who is.

Book a Compliance Briefing +603-9212 8336
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