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Industries · E-Commerce & Retail

Sell everywhere. Count it once.

Modern Malaysian retail is fragmented — Shopee, Lazada, TikTok Shop, your own Shopify store, your physical outlets, your live commerce. Each channel has its own dashboard. None of them agrees on stock, customer, or revenue. Daxonet implements D365 Commerce or AutoCount POS to unify it — one inventory truth, one customer record, one MyInvois pipeline, one P&L.

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Channels unified.

Daxonet implements ERP, POS, and commerce systems for Malaysian e-commerce sellers, multi-outlet retailers, and omnichannel brands. The stack uses Microsoft Dynamics 365 Commerce or D365 Business Central for mid-large brands, or AutoCount Accounting + AutoCount POS + AutoCount OneRewards for SME retailers. Standard delivery integrates Shopee, Lazada, TikTok Shop, Shopify, WooCommerce, and physical outlets into one inventory and customer record. MyInvois e-Invoice handles consolidated B2C billing per channel. Engagements deliver omnichannel stock visibility, unified customer data, AI-driven demand forecasting, and member loyalty across digital and physical touchpoints.

By the Numbers

Channels multiply. Stock doesn't.

1
60-80%
Oversold incident reduction
2
15-25%
Working capital from dead stock
3
One
Customer record across channels
4
<2%
MyInvois rejection rate
The Reality

Three problems multiplying across every Malaysian retailer.

Each new channel adds revenue. Each new channel multiplies the operational chaos. The pattern compounds.

01

Stock allocation is a daily war.

Sold on Shopee. Already gone in store. Customer angry. Refund chaos. Repeat 50 times a month. Customer rating drops. Algorithm punishes. Sales decline.

02

Same customer, five identities.

Bought on your Shopify, twice on Shopee, returned at outlet, redeemed loyalty point at another outlet. Five records. No idea this is your top-3 customer. Targeting is generic, retention is fiction.

03

Dead stock funds nothing.

15-25% of inventory cash sits in SKUs that haven't moved in 12 months. You don't see them in standard reports. Cash trapped. Working capital tightens. Growth stalls.

The Stack

Three configuration paths. One unified inventory truth.

Different scale, different stack. Same architecture: every channel feeds one master.

Pure-Play Online

AutoCount + Marketplace integration for SME, D365 Commerce for scale. Shopee, Lazada, TikTok, Shopify all feed one inventory.

  • ✓Marketplace API integration
  • ✓Live commerce reserved pools
  • ✓Consolidated B2C MyInvois

Multi-Outlet Retail

AutoCount + POS + OneRewards. Multi-outlet POS, daily P&L per store, member loyalty across outlets, central inventory.

  • ✓Up to 50 outlets supported
  • ✓Daily flash P&L per store
  • ✓Member loyalty cross-outlet

Omnichannel

D365 Commerce for full omnichannel. Online + offline + marketplace + live, all on one inventory and customer master.

  • ✓Cross-channel returns
  • ✓Unified customer record
  • ✓AI demand forecasting
Capabilities

What Daxonet brings to every retail engagement.

Three universal capabilities. Configured during go-live. Visible to ops, marketing, and finance from day one.

Marketplace integration dashboard
01 · Channel Unification

Five marketplaces. Three outlets. One stock truth.

Shopee, Lazada, TikTok Shop, Shopify, plus physical outlets — all integrated via API or middleware. Stock decrement is real-time. Allocation rules let you reserve buffers per channel. Oversells drop 60-80% in month one.

  • ✓API integration for major marketplaces
  • ✓Reserved pool for live-commerce sessions
  • ✓Webhook-driven sub-second sync
02 · Customer Data Unification

One customer. Lifetime value across every channel.

Phone + email = match keys. Five records collapse to one canonical customer. Lifetime value, returns frequency, channel preference all visible. Member loyalty earns and redeems anywhere.

  • ✓Multi-key customer matching
  • ✓Cross-channel loyalty redemption
  • ✓Lifetime-value analytics
Customer data and loyalty management
Demand forecasting and inventory analytics
03 · Slow-Mover Surfacing

Dead stock surfaces every Monday — not when CFO panics.

Aged-stock + slow-mover Power BI dashboard surfaces SKUs below your velocity threshold weekly, with last-sold date, on-hand quantity, and trapped cash. Liquidation programmes target 15-25% working-capital recovery in year one.

  • ✓Weekly aged-stock dashboard
  • ✓AI demand forecasting
  • ✓Liquidation programme automation
Tired of stock chaos?

A one-day channel audit. A fixed-fee proposal in 5 working days.

Daxonet principals audit your channels, your inventory flow, your customer data — and propose what actually unifies.

Book Channel Audit
Outcomes

What retail operators actually ship after Daxonet engages.

1
60-80%

Oversold incident cut

Real-time webhook sync across all channels.

2
15-25%

Working capital freed

From slow-mover liquidation programmes year one.

3
9 AM

Daily store P&L

Underperformers fixed within the same week.

4
30-60%

Member spend uplift

OneRewards members spend more, return more, churn less.

5
<2%

MyInvois rejection

Even at 100K+ monthly transactions, validation holds.

6
3-9 mo

Typical go-live

SME chain on AutoCount fastest. D365 Commerce: 9-15 months.

FAQ

What do clients ask before commissioning this service?

We sell on Shopee, Lazada, TikTok Shop, Shopify, and 8 retail outlets. Stock allocation is a daily war.
Yes — and the war ends when there is one inventory master. Daxonet integrates each channel via API or middleware: Shopee Open API, Lazada Open Platform, TikTok Shop Partner API, Shopify Admin API, AutoCount POS for outlets. Stock allocation rules let you reserve channel-specific buffers (e.g., 70% to marketplaces, 30% to outlets). Real-time deduction across channels eliminates the 'sold on Shopee but already gone in store' chaos. Most multi-channel retailers see a 60-80% reduction in oversold incidents within the first month.
AutoCount POS or D365 Commerce — which do we need?
Depends on size and complexity. AutoCount + POS handles up to 50 outlets comfortably with strong Malaysian compliance and low TCO. D365 Commerce is for retailers with 50+ outlets, multi-country operations, complex pricing tiers, or sophisticated CRM needs. Most Malaysian retailers under RM 100M revenue stay on AutoCount; cross over to D365 BC or Commerce when complexity demands it.
How do you handle returns? Customers return cross-channel — bought online, return in-store.
Cross-channel returns are configured in D365 Commerce / AutoCount POS as standard. Customer scans a QR code or shows the order email at any outlet; the system identifies the original sale, validates return eligibility, processes refund through the original payment method or as store credit, and adjusts inventory back to stock. The customer record updates with the return — informing future targeting (frequent returners get different treatment than first-timers).
We do live commerce on TikTok and Facebook. Sales spike unpredictably. How does inventory keep up?
Live commerce inventory needs real-time API binding, not batch sync. Daxonet implements webhook-driven inventory updates so TikTok Shop and Facebook Live see stock decrements within seconds of each sale. For high-volume live sessions, we configure 'reserved stock pools' that lock specific units for the live session — preventing oversells during the rush. Post-session, unreserved units release back to other channels automatically.
We have 30,000 SKUs and our top 200 are 80% of revenue. The rest is dead capital.
Standard ERP doesn't surface this automatically. Daxonet builds an aged-stock + slow-mover Power BI dashboard on top of the ERP that flags any SKU below your velocity threshold, with last-sold date, on-hand quantity, and tied-up cash. Most retailers find 15-25% of inventory cash sitting in stock that hasn't moved in 12 months. Liquidating it (clearance, marketplace blitz, supplier returns) funds the next category launch.
How does e-Invoice work for B2C? We have 100,000+ transactions a month.
Daxonet's e-Invoice middleware handles consolidated B2C MyInvois submission. For B2C transactions under the LHDN consolidation threshold, transactions roll up daily into one consolidated e-Invoice per outlet. For B2B sales (corporate accounts), per-transaction e-Invoice. Both flows validate against MyInvois rules before submission — &lt;2% rejection rate, even at 100K+ monthly transactions.
Customer data sits in 5 places — Shopify, Shopee account, our POS, our CRM. Can we unify?
Customer Data Platform (CDP) work is part of every Daxonet omnichannel engagement. Phone number + email act as match keys; the system creates one canonical customer record that aggregates lifetime value across channels. Member loyalty (OneRewards or D365 Customer Insights) sits on top — members earn and redeem across channels. Targeting becomes channel-agnostic — the right customer gets the right message regardless of where they shop.
We're a 5-outlet F&B chain wanting to expand online. Where do we start?
Start with AutoCount + POS solid at outlets first. Then layer online ordering — either through your own app (built in Power Apps or off-the-shelf like FoodMarketHub) or marketplace listings (FoodPanda, Grab Food, ShopeeFood). All online orders flow through to the same AutoCount inventory and accounting. Recipe-based stock deduction handles ingredient consumption. Most 5-outlet F&B chains add online channel within 2-3 months without re-platforming.
Ready to start?

Book a 45-minute briefing with a Daxonet principal.

We review your current state, map a phased path to your target outcome, and tell you honestly whether we are the right partner — or who is.

Book a Channel Audit +603-9212 8336
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