Daxonet Group Sdn Bhd (referred to as “Daxonet,” “we,” “us,” or “our”) operates the website https://www.daxonet.com (the “Website”). We are a software development and consulting company based in Malaysia, specializing in ERP implementation and customization services (including Microsoft Dynamics 365, Dynamics AX, and Microsoft Copilot), AutoCount Accounting, POS, and Payroll solutions, plugin development, web and mobile application development, Manufacturing Execution System (MES) integration, and related support services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Website, submit inquiries, or interact with our services. We are committed to protecting your privacy and handling your data in compliance with applicable laws, including the Malaysian Personal Data Protection Act 2010 (PDPA).
By using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Voluntarily
- When you contact us via email, contact forms, or phone (e.g., for inquiries about our ERP implementation, customization services, AutoCount solutions, mobile app development, or support services), we may collect:
- Your name
- Email address
- Phone number
- Company name and position
- Any other details you provide in your message (e.g., specific requirements for software customization or consultations)
b. Automatically Collected Information
- As you navigate our Website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring pages and timestamps
- Usage data (e.g., pages visited and time spent on the site)
- We use cookies and similar technologies (such as web beacons) for analytics, site functionality, and improving user experience. These may include essential cookies for basic site operation and non-essential cookies for performance tracking.
c. Information from Third Parties
- We do not collect personal information from third parties unless you provide it through integrations or referrals related to our services.
We do not collect sensitive personal data (e.g., health, religious beliefs, or financial details) unless directly relevant to a specific service request (e.g., during consultations for payment or payroll system implementations).
2. How We Use Your Information
We use the collected information for purposes related to our business as a provider of ERP, accounting software, and IT consulting services:
- To respond to your inquiries and provide information about our products and services (e.g., Microsoft Dynamics customization, AutoCount plugins, or MES integrations)
- To schedule consultations, demos, or support sessions
- To improve our Website and services
- To analyze Website usage and performance (via anonymized data)
- To comply with legal obligations
- For internal business purposes, such as training and quality assurance
We process your data based on legitimate interests (e.g., providing requested services), consent (where provided), or contractual necessity.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service Providers: With trusted third-party providers who assist us in operating the Website (e.g., hosting providers, analytics tools like Google Analytics, or email services). These providers are contractually obligated to protect your data.
- Legal Requirements: If required by law, regulation, or court order (e.g., to comply with Malaysian authorities).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
Our Website uses cookies to enhance functionality and gather analytics data. You can manage cookie preferences through your browser settings. Disabling cookies may affect site features.
We may use tools like Google Analytics to understand how visitors interact with our site. These tools collect anonymized data and do not identify individual users unless combined with voluntarily provided information.
5. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law (e.g., for tax or accounting records related to our services).
7. Your Rights
Under the Malaysian PDPA, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Withdrawal of consent (where applicable)
- Limitation or objection to processing
To exercise these rights, contact us at the details below.
8. Children’s Privacy
Our Website and services are not intended for children under 13. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact:
Daxonet Group Sdn Bhd
1304A, 13A Floor, Uptown 2,
No. 2 Jalan SS21/37, Damansara Uptown,
47400 Petaling Jaya, Selangor, Malaysia
Email: sales@daxonet.com
Phone: +60 3-2935 9552
Thank you for trusting Daxonet with your software and consulting needs.