When does the factory outgrow arc.lite, and what does arc.ops add?
Stay on arc.lite as long as the floor is happy with digital work orders, downtime capture and shop-floor OEE. Upgrade to arc.ops when one of these signals fires: a customer audit asks for full lot or serial-number genealogy across multiple processes; the factory needs SPC (Statistical Process Control) charts, inspection plans and non-conformance routing instead of paper QC sheets; planning has outgrown spreadsheets and needs finite-capacity scheduling against a real production calendar; the floor crosses 5 production lines, 50 machines or 3 plants and the OEE board needs a multi-site roll-up; or the ERP is ready to integrate (D365 Finance and Supply Chain, SAP S/4HANA, AutoCount). The upgrade is in place. Same database, same terminals, same operator login. Daxonet quotes a fixed scope for the upgrade with no rip-and-replace.
How long does a multi-plant arc.ops rollout actually take?
A typical Malaysian or ASEAN multi-plant rollout runs Discover (week 1, on-site plant assessment) · Design (week 2 to 4, fit-gap, machine list, PLC scope, ERP integration design) · Pilot (week 5 to 10, one pilot line live with SPC and traceability switched on) · Plant rollout (week 11 to 18, the rest of the lines on the pilot site, with the multi-plant roll-up dashboard live at the end) · Multi-plant scale (quarterly cadence, one plant per fortnight for a 3-to-5 site group). Daxonet sequences the rollout against the production calendar so changeovers and customer ramps drive the schedule, not the implementation. The first audit-ready genealogy report typically lands in week 10.
Which PLC, sensor and IIoT brands does arc.ops integrate with?
arc.ops reads from the line via three paths. Direct PLC connection over OPC-UA, Modbus TCP and EtherNet/IP for Mitsubishi Q-series, FX5, Siemens S7-1200 and S7-1500, Omron NJ and NX, Allen-Bradley CompactLogix and ControlLogix, Beckhoff TwinCAT, Schneider Modicon and Keyence KV. An Arcstone-supplied IIoT gateway retrofits older controllers (Mitsubishi A-series, FX-series, Siemens S7-200 and S7-300, Omron CJ and CS) and reads up to 16 machines on a single bus. Sensor ingestion via Modbus, MQTT, OPC-UA, BACnet for vibration, temperature, current, energy and flow meters · typical brands include Banner, Keyence, IFM and Omron. Daxonet does the line walkthrough, tags every machine and quotes a fixed-price PLC and gateway scope before signing.
Will arc.ops pass an IATF 16949, ISO 9001, GMP or AS9100 audit?
Yes. arc.ops produces audit-ready reports for ISO 9001:2015, IATF 16949 (automotive Tier 1 PPAP and full-tier programmes), GMP for pharma and food, AS9100 for aerospace, FMM (Federation of Malaysian Manufacturers) audits and MNC supplier audit packs. The genealogy report ties a finished-goods serial number through every work order, machine, operator, SPC chart, inspection record and raw-material lot. The SPC engine produces X-bar R, X-bar S, p, np, c, u and individuals-and-moving-range charts with Western Electric and Nelson rule violations flagged for the auditor. Non-conformance reports route through the auditor's expected workflow (containment, root cause, corrective action, effectiveness check). Daxonet briefs the auditor's checklist against the arc.ops output before the audit so there are no surprises.
How does arc.ops integrate with D365, SAP and AutoCount on the ERP side?
arc.ops integrates with the ERP layer via published REST and OData connectors. The D365 connector covers Finance and Supply Chain Management · production order release, finished-goods receipt, scrap posting, inventory movement and quality result post-back. The SAP connector covers S/4HANA and ECC via standard BAPIs and IDOCs (PP-PI process orders, MM movements, QM inspection lots). The AutoCount connector covers Accounting 2.0 and Cloud Accounting via the AutoCount API · stock movement, work-in-progress posting, costing roll-up. Microsoft Fabric is the analytics layer · arc.ops streams MES events into Fabric for Power BI dashboards, AI Predictive Maintenance and AI Machine Vision Inspection enrichment. Daxonet is the rare Malaysian partner with all four (D365, SAP integration via partner network, AutoCount, Fabric) in-house · no second-vendor handoff.
What language does the operator UI run in, and is the shop-floor signage local?
Operator UI runs in English, Bahasa Melayu and 简体中文 (Mandarin) per terminal. Pick the language that matches the shift. Touch-screen labels are short and icon-led for speed at the line. Daxonet's MES consultants are bilingual EN+BM and EN+CN and run operator training in the language the floor answers in. Shop-floor signage (Andon boards, line dashboards, line-side kiosks) is configured per site in the local language. Reports for management run in English by default with a per-site switch to BM or 简体中文.
Where does the data live · cloud, on-premise or hybrid · and is it PDPA-acceptable?
arc.ops deploys three ways. On-premise on a factory server (the floor data does not leave the building) for groups that prefer Malaysian residency or have strict customer data-flow rules. Arcstone-cloud hosted in Singapore or Kuala Lumpur for groups that want a multi-site dashboard managed for them. Hybrid (floor data on-premise, multi-site roll-up in the cloud) for the most common ASEAN deployment. PDPA (Personal Data Protection Act 2010 / 2025 amendment) consent and access controls are configured at install. The data-flow diagram is signed off with the factory IT team before kickoff. Daxonet handles the IT discussion and the cyber-insurance documentation.
What support SLA does Daxonet offer for arc.ops production environments?
Three managed-service tiers. Silver covers 8x5 helpdesk, monthly health check, quarterly business review · suitable for single-site groups. Gold covers 24x5 helpdesk, weekly health check, on-site response within 24 hours for critical floor outages, monthly business review · suitable for multi-shift multi-line plants. Platinum covers 24x7 helpdesk, daily monitoring, on-site response within 4 hours for critical outages, dedicated account engineer, fortnightly business review · suitable for MNC suppliers and multi-plant groups where a floor outage costs more than the SLA. All tiers include patch management, version upgrade scheduling and SPC and genealogy report assistance.
