Microsoft Dynamics 365

Next generation of intelligent business applications

What is DYNAMICS 365?

Dynamics 365 is Microsoft’s next big step to put all the business solutions you’ve grown accustomed to into a single, uninterrupted experience that you customize to fit your business and needs.

Dynamics 365 combines ERP & CRM into one single solution! This cloud-based system will streamline data management and integration with Office 365.

Enterprise resource management (ERP)

It helps you to keep track of financial data, along with powerful tools for accounting, field service tracking, and project resource management. ERP tools allow established businesses and larger organizations to manage extensive networks of resources and information in real time.


Customer relationship management (CRM)

CRM is what you need for your daily business operations. Customer information databases and sales team tools, along with service and marketing automation tools are all parts of a standard CRM solution. Any tool meant for facilitating interactions with customers and growing sales falls into this category.


DRIVE YOUR DIGITAL TRANSFORMATION WITH DYNAMICS 365

Grow, evolve, and transform every part of your business to better meet the changing market and needs of your customers.

Engage customers
Build personalized experiences across all customer touchpoints—from consideration to purchase.
Empower employees
Give your employees familiar tools and actionable insights so they can do their best work.
Optimize operations
Anticipate and manage business needs with more intelligent processes and predictive guidance.
Transform products
Innovate new business models, automate processes, and shift from being reactive to proactive.


Dynamics 365 unifies your CRM and ERP business solutions

Dynamics 365 gives your team the tools to take in new clients efficiently, to maintain existing relationships, and to cut down on time wasted jumping between different platforms to find the right information to empower every member of your team.

Sales
Turn relationships into revenue by bringing digital intelligence into every deal.
Customer Service
Earn customers for life with a personalized experience and world-class service across every channel.
Talent
Master the service call with smarter capabilities—from optimized scheduling to predictive maintenance.
Field Service
Master the service call with smarter capabilities—from optimized scheduling to predictive maintenance.
Finance and Operations, Enterprise edition
Accelerate growth by optimizing operations and making real-time, data-driven decisions at global scale.
Finance and Operations, Business edition
Increase visibility and control by bringing your processes together with a configurable, easy-to-use solution.
Retail
Deliver an immersive shopping experience by optimizing retail operations with intelligent insights.
Project Service Automation
Profit from your projects by bringing people, processes, and automation technology together.
Marketing
Unify your sales and marketing to connect customer experiences at every interaction with Adobe Marketing Cloud.
Customer Insights
Deliver a personalized experience using relevant insights on how to best serve your customers.


First Look at Dynamics 365